Referral Engine: Get people to refer your business.  First, by caring; providing great customer service and that extra bit of effort, because you genuinely want to help people, creates authenticity or trustworthiness.  People remember and will openly refer remarkable, honest businesses. Going through the motions benefits no one.  I’m looking at you, boring hostess at Olive Garden. Rally the troops, everyone in the business has to be in on the plan, Olive Garden manager. (I’m just using OG as an example, I haven’t witnessed any underperforming staff).  Remember this: a friend’s recommendation carries much more credibility than any advertisement or TV commercial. 

Word of mouth is the most powerful of all the marketing tools, that’s why referral is so important. Plus, the result of a implementing a notable business is you have in turn tuned your business to run at optimal levels of performance.  When this happens “a prospect is presold by a happy customer, the process of making a deal and deciding on a price is a pretty short one”- Referral Engine by John Jantsch

Second, it’s okay to express to customers you welcome referrals. In fact, you should build a system of processes into your business.  This is actually a good litmus test in confirming whether or not the products/services that a business provides is worth recommending.  Why?  Because if the business owner does not have the faith to do so then why would anyone else.  Make some changes if necessary.

We'll elaborate on referral techniques in a later post, because there is so much a business can do to generate referrals.   

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